Web Analytics
There is a science to converting customers into loyal customers who

There is a science to converting customers into loyal customers who


There is a science to converting customers into loyal customers who recommend your product/service

Image Source

Audiobook Image. Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty ...

Amazon.com: Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days (Audible Audio Edition): Joey Coleman, Penguin Audio: Books

Why customer loyalty programs are important

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know ...

Image Source. To most businesses, customer loyalty is worth a lot ...

CRR is a figure that helps you understand how good your processes are in keeping customers happy and making them want to continue working with your company ...

The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions: Noah Fleming: 9781632650665: Amazon.com: Books

The European Customer Satisfaction Index, a model for understanding customer loyalty (Image Source)

Data from advertising firm BIA/Kelsey suggests, “Small businesses estimate 17.7 percent of their total business in the ...

Follow the Author

Customer Acquisition Vs.Retention Costs Statistics and Trends

Make it easy to try, buy, and use your product.

... their customers satisfied. After a year hiatus from having the top Net Promoter Score (NPS), Costco is back in the top spot.


Customer Experience Is Your Key Competitive Differentiator

10 Tactics to Guide Customers Through Your Sales Funnel

Image Source. That said, the advice for increasing customer loyalty follows the same party lines that conversion ...

Using AI to improve customer loyalty

Customer Lifetime Value: What is it and How to Calculate

Customer Service Facts

VIP customers tag

AIDA model applied to customer journey mapping.

The art and science of wooing customers with content marketing

4 Secrets of High-Converting Marketing Videos for Social Media | The Draw Shop

Figure 10: Timely Data and Customer Engagement

Categorizing companies in this way, we discovered that CX leaders reported much higher revenues than their counterparts.

Benefits of customer loyalty programs

Amazon market share in 2016

Albacross is a lead generation tool

Bow Tie Funnel

Customer Loyalty Trust Brain Psychology

Enable ecommerce reporting in your Google Analytics view.

customer retention strategies

7 Ways to Turn a Negative Customer Experience Into a Positive One

Using Feedback to Better Know and Love Your Customers

HOOKED ON STORY: SPEAKING AND WORKSHOP TOPICS Brand Storytelling Isn't Rocket Science.

ReferalCandy's Epic List of Referral Program Examples - Up to 77 and Counting [Updated 2018

Customer Lifecycle Mapping - Getting to Grips with Customers

Here's where you can find the customization options.

... elements from different programs that mix well together, as is the case with Kiehl's Rewards, which gives you a guaranteed free birthday gift as well as ...

But that's not all—Mature companies also have very clear priorities and trusted methods they rely on when it comes to executing a successful CX strategy.

Increase Your Loyal Customers to Increase Your Sales


Your Customer Creation Equation: Unexpected Website Formulas of The Conversion Scientist™: Brian Massey: 9780983330738: Amazon.com: Books


Over the past decade, online information consumption has drastically shot up due to the wide affordability of the World Wide Web. It is estimated that there ...

... service, and reliability are the terms we often hear when we discuss customer satisfaction. Smart businesses know, retaining a customer is an art .

Figure 6: Number of External Data Sources: Analytics Core Index and Customer Engagement


The term “flywheel” describes the momentum you gain when your company revolves around your customer, as illustrated above. See how the “service” portion of ...

... transform the customer journey. Data footprint

33 Using ...

By tapping into the data from customer journey, telco can streamline their operations and provide a better, more satisfying experience to their customers.

Earned Brand Buying on Belief

Psychologically, scientists say that surprise is good for the brain. It also brings pleasure. It's the spice of life. Don't wait until your customers make a ...

Do AI marketing tools impact your website conversion rates?

Conversion Factors: We helped a fitness company turn market enthusiasm into customer loyalty

... Download full-size image

Customer Churn: 12 Ways to Stop Churn Immediately

ASOS A-List Loyalty Program

Reducing customer churn

How cryptocurrency is set to change the customer loyalty program model - CMO Australia

They refer to their subscribers as a “family,” another play on the idea of creating a tribe of loyal customers.

the importance of customer retention

Open image in new window ...

The Psychology of Cult Branding: How to convert your customers into your tribe

For an inside look at how Wonderflow analyzes unstructured text, take a look at this customer review.

... Download full-size image


Dick and Basu's Loyalty Matrix

Customer Journey Funnel

No loyalty program.

marketing icons coming out of funnel

Mark Zuckerberg on word of mouth Word of mouth quotes

What the future science of B2B sales growth looks like

New Digital Marketing Funnel: Customer Journey Hourglass